Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-36 hours!

Pre Sale Questions

We accept PayPal, Klarna, and Major Credit/Debit Cards via Adyen or Braintree payments. You can also pay for your order with store credit if you have any on your account.

We take payment when an order is placed.
The order will ship when all items are in stock. We advise that pre-orders are placed separately from a regular order so your orders can ship as quickly as possible.

Sometimes products are removed from sale by suppliers without notice, in this instance, we can offer a refund or store credit.

We only accept payment in GBP. If you are outside the UK. Your bank or credit card provider may charge additional fees for paying us in GBP. Our prices are also only calculated in GBP, any other currency shown on our store is an indicator only. Should we need to refund you we will refund you the sterling amount due for your order or items. This will be based on the current exchange rates. If you opt to take store credit instead this will be applied to your account in sterling which will be unaffected.

Once an order has been placed and paid for on our site unfortunately we are unable to add items to it.

To locate your order details, go to your account, click on Orders and select order history.

Unfortunately we do not currently sell gift vouchers

Shipping + Order Questions

We currently offer free shipping in the UK for all orders over £30, terms and conditions apply.

If you would like to cancel your order prior to dispatch, please contact our customer support team. if your item has been dispatched then you must return your order in full to cancel

If you need to change the address on your order at any stage please contact our customer support team.

Unable to find satisfactory answers ? Contact Support